Dear Customers

Thank you for visiting our website.
Due to the year-end and New Year holidays, we will be closed during the following period.

■New Year Holiday Period
December 29, 2023 – January 3, 2024

■Regarding travel products
New applications received by 23:59 on December 26, 2023 will be contacted by the end of the year.
*Depending on the time it takes for us to respond to customers, credit card payments, payment methods, and final confirmations may be sent after the new year.
For applications received after December 27, we will respond in order from January 4, 2024, after the holiday.

*Regarding trip cancellations*.
We will not be able to accept any cancellation inquiries during the following period.
Please note that all reservations cancelled during this period will be processed as of January 4.

From 12:00, December 28, 2023 to 23:59, Tuesday, January 3, 2024.

■Regarding inquiries via e-mail and forms
Inquiries received during the above period will be handled in order from January 4, 2024 onward.

Thank you for your continued support of the Shinshu Iiyama Tourist Bureau.

Shinshu Iiyama Tourism Bureau
Iiyama tabitabi Team